Home Services Cleaners F.A.Qs Testimonials Contact Us Links
Domestic spring cleaning, ironing, end of tenancy, domestic housework services, London
Cleaning Services
FAQs
Testimonials
Contact
Cleaners
links
Frequently Asked Questions
Q: How does the SelClene service work and what do I do if the cleaner doesn’t turn up?
Q: What background checks are done on the cleaners?
Q: How soon can I have a cleaner to start work for me?
Q: What happens if the cleaner doesn’t turn up or one of us goes on holiday?
Q: What do I do if I want to replace my cleaner for any reason?
We are sure that you will be very happy with the service but if you do have any problems just tell us straight away and we will sort it out as quickly as possible.
020 8698 6953
Complete our Online Form
Q: What training do you give your cleaners?
Q: Is there insurance cover for damage done by the cleaner?
Contact
SelClene Ltd, 1a Park House , 2 Edwin Hall Place , Hither Green Lane , London SE13 6RN
Download Client Literature CLICK HERE
tasksheet.pdf

We select a cleaner for you from our database whom you then

Employ directly. Your membership cobvers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner on demand.

All our cleaners are thoroughly vetted before being accepted on our database.

We require proof of identity such as a passport, birth certificate, driving licence or other recognised form of ID to ensure that they are who they say they are and are entitled to legally work in the UK.  Proof of residential address is also required such as a recent utility bill, so we know that they do live at the address that they have supplied to us.

 

You are supplied with copies of the cleaners references from former employers, which we check.  In addition we gather additional references from their existing SelClene clients once they have been with the agency for a while.

Call us or complete our online enquiry form and we will arrange an appointment to visit you at your home to register you with the agency and discuss your requirements.

 

Once registered, it takes 1 - 5 days for a cleaner to be allocated to you.

We put all our cleaners through a basic two-hour course stressing the importance of Honesty (e.g. when completing their time sheets) and Reliability (e.g. turning up on time and not letting you down).

 

We also train in colour coding and hygiene - this is where we encourage the use of different coloured cloths (which we supply the first set to you free of charge) to differentiate between toilet areas and kitchen/food preparation areas.

 

Once you take a cleaner on, however, they become your direct employee.  You will need to train them in the use of your own equipment (e.g. emptying the vacuum cleaner) and make sure that they are familiar with your particular requirements.  We provide a task sheet for this purpose.

If you miss any cleaning, say due to changeovers, periods when you or your cleaner are  on holiday, or on account of the cleaner being ill, you can claim a No Charge Period for time missed.

 

We provide you with Workers Earnings Receipts to log hours worked and money paid to your cleaner.  If there are gaps, send us the receipts and we’ll adjust your account to reflect any time missed.

Yes,we know how important your home is to you. There is cover for major damage over the value of £100 (e.g. damage to a carpet or valuable ornament).  You are responsible for the first £100 of any claim.

 

Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas.  There is no cover for any work the cleaner may do outside the home - only for cleaning and ironing work IN your home.

Just tell us and we will allocate a replacement cleaner, this may take up to five working days.