Decide what areas of your home need to be cleaned before choosing a cleaning service. For example, are there rooms that are off-limits or specific areas that are more important for the service to focus on? Do you want them to do windows and laundry too or only standard cleaning, such as dusting and mopping? Even Ironing is a must these days so once you know what you need, you can build a list of requirements to narrow down candidates, as Selclene offers a very wide range of services other cleaning companies don’t.
Ask family, friends, or neighbours for referrals. Many customers may be happy to share a positive experience with you, and they might have kept the same cleaning company or cleaner for years! Good regular cleaners are like gold dust as they are hard to find, keep and build a long term relationship with.
Eliminate any companies that are not bonded and insured. Should any accidents happen during cleaning or any theft occur while the service is there; a bonded and insured service will take responsibility. If you choose a service doesn’t have these, the responsibility will be yours as the homeowner.
Avoid letting the “cheapest price” be your determining factor. If a cleaning service is significantly less expensive than others, there may be a reason why. Be wary of a deal that’s too good to be true, and investigate a really good deal thoroughly to find out what kind of service you’ll actually be getting. Chances are they’re taking some sort of shortcut or have a bad reputation, and you’ll want to be aware of what you’re getting into before committing.
Choose a cleaning service that provides a guarantee of satisfaction. Services that take pride in their offerings will make sure you are happy and will insure that any issues you have are reviewed and taken care of promptly and they will ensure that you could find a cover cleaner at a short notice when your regular cleaner is on holiday or off sick. Cleaners are human too!
Be clear about your needs. Whether you interview directly or use an agency, make sure your needs are made clear from the beginning. .Make written points about each room/object and your expectations and give this to the new cleaner. For instance, “I want the stairs vacuumed every week,” “I want the knick-knacks cupboard dusted every week,” “I don’t mind the blinds being dusted only once a month,” etc. It is much easier to get what you want if you make it clear at the start.
Be aware that cleaners are people and treat them respectfully. They will respond in kind. However, also be aware that it is human nature to be nosy. If you leave piles of bills, papers, or other confidential material around, you give them a chance to peek. So put those papers away, under lock and key if necessary!
Develop a relationship of trust and security. Should you be home when the cleaner is there? It is up to you. Often it makes both you and the cleaner uncomfortable unless your home is so big that you don’t cross paths. If you choose to be out, or you work during the cleaning time, be careful with security. Provide your cleaner with a key that states clearly it cannot be duplicated. If he or she must use a security keypad, give a number that is only used by the cleaner. That way, if anything does happen and that number is the cause, you know who keyed it in. Ask your cleaner not to divulge your personal information such as phone number or street address to anyone, not even family members. Good cleaners already know this and it more or less boils down to common sense.
Communicate with your cleaner. If you feel that he or she is not doing a good job, say something. Like any person, each cleaner has pride in his or her work and some honestly don’t understand all that is expected of them. Explain how you would prefer things to be done and ask if this is manageable. Watch to see if the performance improves. If it doesn’t, or if the cleaner doesn’t agree with your request, then it might be time to part ways and find someone who fits in with your needs.
Realize that there are things that your cleaner will not do. Many cleaners have limitations on the type of cleaning work they will do. For instance, many do not clean windows. That is usually considered a special job for window-cleaning professionals. If you ask, they’ll let you know. It is also sheer politeness to pay extra money for any additional tasks you ask your cleaner to do beyond normal duties. Don’t ask your cleaner to babysit your kids or your pets – he or she has a job to do upon arrival, and this is both distracting and very unfair! Get the right person for the right job.